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Lessons Learned

Lessons Learned - Taking Project Management to a New Level in a Continuous Process Improvement Framework

By Mel Bost
Hardcover, 6x9, 160 pages
ISBN: 978-0-9823658-3-0
Published by K&M Publishers, November 2013
Retail Price $59.00
Purchase now at K&M Publishers, Inc.
Read the Reviews | About the Book | Key Features | Table of Contents | About the Author

Read The Reviews

Kudos to Mel Bost for bringing this highly valuable, but often overlooked subject matter to us.”
 Mark Price Perry, Founder and SVP, BOT International.

Engaging, well-researched and deeply insightful. A MUST-HAVE in your PM Toolbox!”
 Wayne Thompson, PM WAR STORIES.

“If I’d had Mel’s excellent book years ago, it would have helped me avoid ‘Pitfalls’ I’ve frequently encountered. His section on Accidental Adversaries’ covers potential ‘traps’ faced when multiple departments believe they are working toward common goals, but actually conflict with the views and actions of each other.”
Barry Cardoza, LLC, Business Continuity Consulting.

About The Book

Lessons Learned - Taking Project Management to a New Level in a Continuous Process Improvement Framework is a comprehensive framework for examining Single Projects AND Multiple Projects (project environment) Lessons Learned scenarios. A Best Practical Process is provided for establishing Lessons Learned within the reader’s organization. Plus, it applies Organizational Dynamics Concepts to describe PMO behaviors and actions regarding Project Lessons Learned. Mel describes specific actions individuals in a PMO can take to positively impact the project environment, and in turn positively impact the outcome of projects.

Key Features

  • Both single and multiple Project Lessons Learned scenarios - detailed based on the author's PMO advisor and practitioner experiences
  • Project Lessons Learned Template - provided to facilitate the capture, documentation and sharing of lessons learned
  • Complete Lessons Learned case studies - provided to link process and practice
  • Comprehensive Glossary of Terms - provided to clearly explain key definitions within the book

Table Of Contents

  • Chapter 1 Understanding and Empowering the Program Management Office (PMO) and its Influence on Project Lessons Learned
  • Chapter 2 What Do I Do if My PMO Can’t Execute?
  • Chapter 3 Avoiding Disruption of the PMO by Accidental Adversaries
  • Chapter 4 Identifying and Applying Lessons Learned
  • Chapter 5 The Importance of Reflection and Changing Attitudes in Lessons Learned
  • Chapter 6 The Best Time to Document Project Lessons Learned
  • Chapter 7 The Actual Cost to Your PMO for Not Capturing and Sharing Project Lessons Learned
  • Chapter 8 Applying Project Lessons Learned as a Best Practice for Your Organization
  • Chapter 9 Understanding and Using the New Project Framework
  • Chapter 10 Recognizing and Using Different Perspectives
  • Chapter 11 Dilemmas and Choices Faced by Project Managers
  • Chapter 12 Identifying Valuable Candidates for Project Lessons Learned
  • Chapter 13 Using the Project Framework to the Benefit of Enterprise Risk Management
  • Chapter 14 Using Facilitation and Reframing Toward Project Process Improvement
  • Chapter 15 Avoiding the Traps Where Structure Influences Behavior
  • Chapter 16 Conclusions
  • Chapter 17 Summary
  • Epilogue
  • Glossary
  • Appendices
  • References
  • Index

About The Author

Mel Bost is a principal in BOT International's PMO Practice and specializes in PMO best practices, project lessons learned, and program management.  He is experienced in all aspects of project and program management, including strategic planning, design thinking, knowledge management, risk management, and business process analysis.

 Mr. Bost has successfully developed the processes, standards, procedures, and organizational structures for the PMOs of several major corporations. Mr. Bost has worked for a number of large national and international companies including Exterran, ConocoPhillips, Phillips, Tosco, UNOCAL, ARCO, and Ford. Mr. Bost was part of a global merger-transition team that developed business analysis and best practices for a new PMO prior to the merger of Conoco and Phillips. He also led a global team to create a blueprint for implementing a PMO for Duke Energy Field Services and LUKOIL. Mr. Bost has worked with the PMO Executive Council in Washington, DC to define best practices for PMOs, and with the Advisory Board of The University of Arkansas, Walton School of Business, Information Technology Research Institute.  He is the author of the highly regarded blog, “Mel Bost PMO Expert,” which addresses the structure, activities, and behavior of a Program Management Office (PMO) environment, and has also recorded numerous podcasts with Wayne Thompson of "Project Management War Stories". Mr. Bost completed his BS Physics/MS Engineering degrees at Georgia Tech, and his MS Engineering Science and MBA degrees from The University of Michigan, Ann Arbor.

PMO Workshops And Seminars By The Author

PMO Workshops and Seminars by the author (PMO Workshops and Seminars by Mel Bost) on Lessons Learned - Taking Project Management to a New Level in a Continuous Process Improvement Framework using this book, as well as other speaking engagements and inquiries about setting up a PMO are available by contacting BOT International at or toll-free at 1-877-239-3430 or by contacting the author directly at

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